Interruptions
Reduce interruptions and boost productivity
You want to avoid interruptions caused by nuisance calls and enquiries that are not urgent or simply a waste of time. The interruptions that destroy your train of thought and eat into your time.
You can forward your calls to TelePA at times convenient for you, it doesn’t need to be 24/7.
Many of our customers use TelePA’s call forwarding service to allow them uninterrupted time to focus on their clients billable work. This is very popular with solicitors and accountants who are charging an hourly rate, and need mental space for deep focus time to concentrate on the task at hand. Answering calls amid these billable hours can lead to reduced productivity and difficulty in completing the work for their clients. However, missing calls, could mean missing future business, which is important too.
Diverting calls takes less than a minute. Some of our customers divert calls to us just when they want to, such as after hours, lunchtimes, during vacations, during meetings. Diverting your calls when it is convenient and useful for you can be beneficial for many reasons, here are some:
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Enhance Your Productivity
Interruptions disrupt cognitive flow, necessitating a significant amount of time and effort to regain momentum. By safeguarding uninterrupted focus, individuals can sustain optimal productivity levels, efficiently completing tasks within designated timeframes. This heightened productivity translates into increased output and billable hours, ultimately enhancing revenue generation and profitability.
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Quality of Work
Tasks requiring deep focus often entail intricate details and meticulous execution. Interruptions compromise the quality of work by impeding concentration and introducing errors or oversights. Conversely, uninterrupted focus allows individuals to maintain a meticulous approach, ensuring deliverables meet or exceed client expectations in terms of accuracy, precision, and craftsmanship.
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Client Satisfaction
Clients value prompt responsiveness and timely delivery of services. Interruptions during billable tasks can delay project timelines, leading to client dissatisfaction and potentially tarnishing professional reputations. By minimising interruptions and adhering to agreed-upon deadlines, professionals bolster client satisfaction, cultivate trust, and foster long-term client relationships, thus augmenting client retention and referral rates.
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Optimal Time Utilisation
Time is a finite resource, particularly for professionals billing clients on an hourly basis. Interruptions dilute the effective utilisation of billable time, resulting in lost revenue opportunities and reduced profitability. Protecting uninterrupted focus enables individuals to maximise the value of billable hours, capitalising on each minute to deliver tangible outcomes and generate revenue.
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Work-Life Balance
Interruptions not only impact professional productivity but also encroach upon personal time and well-being. Constant disruptions blur the boundaries between work and personal life, leading to burnout, stress, and diminished overall satisfaction. Safeguarding uninterrupted focus allows individuals to delineate clear boundaries, fostering a healthier work-life balance and preserving mental and emotional well-being.
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Flow State Attainment
The concept of flow, as described by psychologist Mihaly Csikszentmihalyi, refers to a state of heightened focus and immersion in a task, characterised by deep engagement and peak performance. Interruptions disrupt the flow state, impeding productivity and hindering the attainment of optimal performance levels. By minimising interruptions, individuals can enter and sustain the flow state, unlocking their full potential and achieving exceptional results.
In essence, the value of not being interrupted during tasks requiring focus and billable time cannot be overstated. By prioritising uninterrupted focus, professionals can enhance productivity, deliver high-quality work, satisfy clients, optimise time utilisation, attain flow states, and nurture a healthier work-life balance, ultimately contributing to sustained success and fulfilment in their professional endeavours.
Ways you will benefit from TelePA
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We focus on tasks & you focus on growth
Are you finding it increasingly hard to concentrate because of incessant interruptions? Whether it is texts and emails constantly pinging into your inbox, or a regular stream of phone calls, most of us are working longer hours yet getting less real work done.
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Boost Image & Morale
Even more costly, perhaps, is the fact that your frustration begins to tarnish your phone manner. Instead of answering in a way that’s friendly and professional you come across as irritable and overworked – not what a potential or existing client wants to hear. It also lowers general morale in the office, further depressing productivity.
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Improve Productivity
Surveys suggest that between 40% and 60% of these telephone interruptions are completely unnecessary. What’s more, by the time you’ve politely told the caller that your computer is fine, that you haven’t been involved in an accident or that you don’t want new windows, your train of thought has been completely derailed.
We deliver top-tier service
- Professional Greetings: Our agents make a positive first impression.
- Attentive Listening: We listen carefully to understand your clients.
- Politeness and Respect: Courtesy and respect are our core values.
- Clarity: We communicate clearly and concisely.
- Empathy and Patience: We show understanding and care.
- Personalized Service: Tailoring each call to your clients.
- Proactive Problem-Solving: We seek solutions and assistance.
- Timely Service: Efficient and minimal wait times.
- Confidentiality: Your clients' information is secure.
- Ongoing Training: Our agents stay updated and skilled.
How much more could you and your team accomplish with the help of an efficient call answering service to screen out unwanted and unnecessary interruptions? And how much more welcoming and professional an image would you create?
As well as handling your calls we can manage your diary and appointments, take product orders and offer front line customer support.
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STEP 1: Book a Consultation
We explain the process, you explain your needs.
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STEP 2: Complete the Client Brief
This helps us prepare our agents to handle your calls effectively.
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STEP 3: Smooth Onboarding
We'll help reroute your phone number and get to work on answering your calls!
