Call Handling

Call Handling during your next holiday

USE TELEPA FOR CALL HANDLING SO YOU CAN TAKE A HOLIDAY

Running a small business is exhausting, and never stops. Many people embark on their entrepreneurial journey to take control of their own time and find freedom, only to find that they end up working 70+ hours a week in order to grow to the sort of size where they can then employ people to help.

It’s difficult, energy consuming and sometimes incredibly lonely to run your own business. Many friends, family and never ending wellness bloggers will tell you to take a break to rejuvenate, but it is hard to take a week out fully knowing you will be missing all of those enquiries you worked so hard to achieve to your competitors.

TelePA understands the struggle, and offers a holiday - communication handling service so you can mitigate how much business is lost or left idle when you are taking a much needed bit of time off.

With a bit of training from you we can cover for your communications and if something is really urgent we can get in contact with you (on your instruction), giving you your time back with your family.

Let's dive into the benefits of having a virtual assistant answer your calls in detail:

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Unlock Seamless Communication with Our Professional Call Handling Services

In today's fast-paced business world, missed calls can mean missed opportunities. At TelePA, we understand the importance of every interaction. That's why we offer tailored call handling solutions designed to elevate your customer experience.

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STILL NOT SURE? READ 8 MORE REASONS TO USE TELEPA FOR CALL HANDLING, SO YOU CAN TAKE A HOLIDAY…

1. Continuous Availability
When you entrust customer communication to a professional outsourcing service, you ensure that your business remains accessible to clients even when you're away. Whether it's answering queries, addressing concerns, or processing orders, outsourcing ensures that customers receive prompt and responsive service, bolstering satisfaction and loyalty.
2. Quality Service Delivery
Outsourced call centres are equipped with trained professionals who specialise in delivering exceptional customer service. Their expertise in handling various customer queries and situations ensures that every interaction reflects positively on your business, maintaining the high standards of service excellence you've established.
3. Relief from Operational Responsibilities
Taking a holiday from your business shouldn't mean worrying about day-to-day operations or being constantly tethered to your phone. By outsourcing calls and customer communication, you can relinquish these responsibilities to capable hands, allowing you to fully disconnect and recharge without compromising the quality of service delivered to clients.
4. Scalability and Flexibility
Outsourced call centres offer scalable solutions tailored to your business needs. Whether you require support during peak seasons, extended hours, or occasional coverage for holidays, outsourcing provides the flexibility to adjust service levels according to demand, ensuring uninterrupted support for your clients.
5. Cost Efficiency
Opting for outsourced call handling can be a cost-effective solution compared to hiring and maintaining an in-house customer service team. With outsourcing, you avoid overheads associated with recruitment, training, salaries, and infrastructure, enabling you to allocate resources more efficiently and invest in other areas of your business.
6. Specialised Expertise
Outsourced call centres often possess specialised knowledge and experience across various industries and customer service scenarios. Leveraging this expertise, they can handle diverse customer queries, resolve issues efficiently, and provide valuable insights for enhancing customer satisfaction and operational efficiency.
7. Peace of Mind
Knowing that your business is in capable hands while you're on holiday can provide invaluable peace of mind. With a reliable outsourcing partner managing customer communication, you can fully immerse yourself in rest and relaxation, confident that your business is running smoothly and your clients are well taken care of.
8. Enhanced Reputation
Consistent and reliable customer communication is integral to building a positive reputation for your business. By outsourcing this function, you demonstrate a commitment to responsiveness and professionalism, further bolstering your reputation as a dependable and customer-centric enterprise..

Outsourcing calls and customer communication can be a strategic move for business owners aiming to maintain operational efficiency and customer satisfaction while taking well-deserved breaks or holidays. This practice, commonly adopted by businesses of all sizes, offers a multitude of benefits that extend beyond temporary relief for the business owner.

In conclusion, outsourcing calls and customer communication offers a host of benefits that empower business owners to take well-deserved breaks without compromising on service quality or client satisfaction. From continuous availability and cost efficiency to peace of mind and enhanced reputation, outsourcing enables business owners to enjoy holidays knowing that their businesses are in capable hands. So go ahead, plan that holiday, and leave the communication to the experts!

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STEP 1: Book a Consultation
We explain the process, you explain your needs.
STEP 2: Complete the Client Brief
This helps us prepare our agents to handle your calls effectively.
STEP 3: Smooth Onboarding
We'll help reroute your phone number and get to work on answering your calls!

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What Our Customers Have To Say

We are small independent professional services business and have been relying on TelePA since 2018 to support our office team, while helping to improve the image and reputation of our business. This requirement has been met and exceeded, allowing us to focus on service delivery and helping us during busy periods. Every small business should use TelePA, either as their primary call destination or for overflow calls. Don't focus on the price, focus on the value!!

- D Snell
First impressions count, especially when you run a consultancy business. AB Heritage has been very impressed with the service we have received from the TelePA team. They have been consistency professional in their handling of our clients and have been very flexible in the way they have worked with us. Thank you.
- AB Heritage Limited
We regularly receive compliments from our clients on how friendly and professional TelePA are when we switch over to them, so I can say with complete confidence that there's a great synergy there. It's a fabulous service, giving us peace and quiet to work when needed, or cover for calls when we're out to meetings. Aardvark Creative has been with them for 10 years now, so I think I can safely say we thoroughly recommend them! Thanks for a great service, everyone. :)

- Cerise Reed