How We Help
So what makes TelePA an awesome service?
TelePA clients stay with the service for years, because of the great value we provide and because they know the super-friendly TelePA team care deeply about what we do. We really want you to be successful and for our service to be a delight, so you can be sure that when we find a new or better way of doing something, we adopt it.
Think about it, are you…
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Missing Calls
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Frantically Busy
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Interruptions
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On Your Own
We hold on to some much-appreciated traditional values such as courtesy, accuracy and transparency. TelePA is a business about people, not machines. There is a long way to go before a computer can do a good job of making your callers feel valued.
Our 10-point process for managing calls.
Answer quickly
Greet the caller
Give the caller the company name
Offer name of TelePA team member
Offer to help
Listen carefully and ask questions
Provide information according to the client’s brief
Check spellings - Check numbers
Make notes - check we have understood
Forward the call or write and send a message
Need a little extra support?
In addition to taking your calls, we can offer:
Extra tasks, such as using your CRM or helpdesk software
Making appointments for you using Outlook or other diary systems
Organising memberships, events or mailshots
Sending SMS notifications
Handling your spam
End of day enquiry summaries