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Why is that phone left ringing?  Why doesn’t anyone answer?

Many of our younger people have very little confidence or skill answering business phone calls, and reluctance to pick up the telephone is damaging to business relationships.  Why are they so afraid to pick up the office phone?  We are hearing this is a common problem.

TelePA believe you can blame technology!  Why?  well modern smartphones always identify the caller, whereas business phones usually don’t … so to be expected to pick up the office phone – with no idea who is on the other end of the line – has become a stressful experience for the untrained or under-confident – one to avoid.

It seems that in the race to adopt new technologies we’ve forgotten to teach our younger team members a vital skill:

HOW to answer a business phone call

Hence Phone Power telephone skills training.  As a specialist provider of call answering services since 2004, TelePA has developed a rock solid process to enable individuals of varying abilities, to manage all the phone enquiries businesses receive.  We can provide a half day Phone Power training course that will take all your team from zero skill to full confidence, with support materials that will make sure they do the practice needed to embed the skill.

Talk to Judith Ludovino to explore how your business could benefit from Phone Power.  We can offer:

  • Leading ½ day Phone Power skills training sessions for groups
  • Leading train-the-trainer events (including trainer notes)
  • Providing attractive and affordable delegate packs to reinforce the learning
  • Providing additional “aide memoire” materials to encourage delegates to practice and gain confidence in the process
  • Giving employers the opportunity to develop Phone Power across a whole business

Contact Judith Ludovino on 01749 685605.

For more information about the nuts and bolts of the TelePA service, visit our FAQs.

Or come and see us – our bricks and mortar address is: 22B Lodge Hill Business Park, Westbury-sub-Mendip, Wells, Somerset, BA5 1EY

Courtesy – Consistency – Expertise – Accuracy – (choose all four)

Call TelePA today on 01749 685605