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Ready for GDPR

Posted 15th May 2018

When you get down to the nuts and bolts of GDPR it has to be a good thing.  We hate getting spam emails and phone calls from people in massive call centres working through a ...

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Coffee and Croissants - testimonials

Posted 15th May 2018

Have you been to our popular Coffee and Croissants networking events yet?  Take a look at the testimonials here...

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Open Days planned - for your diary

Posted 6th April 2018

Come and meet the team, find out more about what we do and use our co-working space, free of charge for the day.  You are welcome to join us on 26th April, 24th May, 25th Jun...

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Events feedback - Coffee and Croissants

Posted 14th March 2018

‘Without a spark you can’t light a flame. Thanks to Judith Ludovino for making these events happen. I highly recommend dipping in. I’ve found them to be a very helpful w...

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Yes, we've moved premises - zero downtime

Posted 7th February 2018

Moving premises is a nightmare for any business.  Expensive and lots of things that could go wrong, so we are very proud that TelePA's office move in December resulted in no ...

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Phone Power training available NOW

Posted 9th August 2017

Having run two "taster" sessions to check and further refine content, TelePA is ready to deliver a half day "Phone Power" session to mixed groups in any industry.  Call 0117 ...

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CRM = Clunky Record Management?

Posted 30th May 2017

CRM? We've tried ACT (old fashioned and clunky), Salesforce (too expensive), Zoho (truly terrible email management and distribution - poor customer support). Having seriously...

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Phone Power - Telephone Skills Training

Posted 9th May 2017

Why are younger people so reluctant to pick up the office phone?  We are hearing this is a common problem. TelePA believe you can blame technology!  Why?  well modern smar...

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Virtual services reach maturity

Posted 23rd March 2017

Virtual Assistant, Virtual offices, Virtual PAs, ten years ago these terms were NOT in general use, but times change and as a virtual services provider since 2004, TelePA is l...

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TelePA and Zendesk

Posted 19th January 2017

Zendesk has been around for a while, and at TelePA we love it!  A truly smart, easy to use software programme that can take your customer service to the next level.  Talk to...

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TelePA invited to speak at UKSPA conference

Posted 28th September 2015

Judith will be in Plymouth for October's UKSPA (UK Science Park Association) conference.  Science Park managers will hear how providing quality call answering can be a "quic...

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TelePA's sister company wins "Business Communicator of the Year"

Posted 16th June 2015

        From L to R standing - Alex Radzio, Guy Timson, Judith Ludovino (Managing Director), Richard Ryan, Frank Short, Helen Franklin ...

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Nuisance calls escalating - and PPI still largely to blame

Nuisance calls escalating - and PPI still largely to blame

Posted 20th May 2015

Today Ofcom released their "Landline Nuisance Calls Panel" report for 2015.  Compared with 2014 there has been an increase in the proportion of nuisance calls identified as b...

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47% of small business fail to answer the phone

Posted 13th April 2015

Today we publish the shocking results of a national study we commissioned to find out how small businesses across the UK respond to telephone calls.It seems that although busi...

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Telephone reception - a job for the office junior?

Posted 26th March 2015

Why is that many companies allocate the task of "answering the phone and taking a message" to the most junior/least skilled members of the team?  First impressions count!A...

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