They cost more than you realise
How much are missed calls costing you a month? You don’t know, and you never will – because you’ve missed them. But the answer is almost certainly “too much”.
Win more new customers
What’s the lifetime value of a new customer to you? It probably runs into the thousands. And that customer, if you treat them well, will lead to referrals. So just one missed call is one you can ill afford. And over a year the number is likely to be three, or five, or ten. Scary.
Then there’s calls from existing customers. If they have a question or issue and struggle to get hold of you they will develop itchy feet.
Get better results from your marketing
Look at it another way. How much precious time and money are you spending on marketing? And how much response are you getting? The answer is almost certainly “not enough”. So when you do get a call, missing it is extremely expensive.
Keep existing customers happy
Then there’s calls from existing customers. If they have a question or issue and struggle to get hold of you they will develop itchy feet and your ratings on review sites will suffer.
Make a better first impression
Finally, have you ever taken a call at the wrong moment and blown it? You were having a bad day, you were in a meeting, or it caught you by surprise. You never get a second chance to make a first impression so a messed-up call can be even worse than a missed one.
Do the maths and a professional call answering service is a very good investment indeed. As well as handling your calls we can manage your diary and appointments, take product orders and offer front line customer support. Contact us now for further details.