How We Help
TelePA will help you take control
So What Makes TelePA an awesome service?
TelePA clients stay with the service for years, because of the great value we provide and because they know the super-friendly TelePA team care deeply about what we do. We really want you to be successful and for our service to be a delight, so you can be sure that when we find a new or better way of doing something, we adopt it. But we also hold on to some much appreciated traditional values such as courtesy, accuracy and transparency.
TelePA is a business about people, not machines. There is a long way to go before a computer can do a good job of making your callers feel valued.
So how can we get it right for you, every time?
Well we have a rock solid 10-point process for managing calls. It isn’t rocket science, but we do find that it works, every time.
- Answer quickly
- Greet the caller
- Give the caller the company name
- Offer name of TelePA team member
- Offer to help
- Listen carefully and ask questions
- Provide information, according to client’s brief
- Check spellings – Check numbers
- Make notes – check we have understood
- Forward the call or write and send a message
In addition to taking your calls we can do extra tasks that make your life simpler, such as using your CRM or helpdesk software, making appointments for you using Outlook or other diary systems or organsing memberships, events or mailshots.
If we’re not able to help you we can almost certainly recommend someone who can.