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 The TelePA team celebrating at Somerset Business Awards

From L to R: Alex, Rosie, Judith, Karen, Helen, Kirstie


We believe people want to speak to PEOPLE not machines  

Answering and managing telephone calls isn’t rocket science, but it is surprising how few people do it well. TelePA’s time tested and proven process is:

  • Answer promptly
  • Greet the caller
  • Give the company name
  • Give the name of the person answering the call
  • Offer to help
  • Listen carefully and ask questions
  • Provide appropriate information according to your brief
  • Check spellings and telephone numbers
  • Record the content of the conversation – verbatim when appropriate
  • Forward the call or send a message via text message and/or email, providing the name of the Virtual PA in case of query

Answering calls is TelePA’s “must have” service.  Using TelePA to manage new enquiries it is easy to measure the results. 

If you need something done quickly – you use the telephone

What else do we do?

  • Provide customer support – Zendesk is our software preference
  • Manage your diary
  • Manage all aspects of your events and training courses
  • Administer memberships
  • Provide landline telephone numbers, including Freephone 0800 numbers
  • Help you develop a robust telecoms and Internet strategy to take full advantage of Internet Telephony

For more information about the nuts and bolts of the TelePA service, visit our FAQs.  TelePA takes your privacy seriously and follows guidance from the Information Commissioners Office (ICO).  We updated our policy and process in 2018 in line with the GDPR (General Data Protection Regulations), this means you can be confident we only use your personal data to fulfill the tasks asked of us, we don’t sell the data on.  To see our Privacy Policy click here

Or come and see us – our bricks and mortar address is: Westbury sub Hub, 22B Lodge Hill Business Park, Westbury-sub-Mendip, Wells, Somerset, BA5 1EY

Courtesy – Consistency – Expertise – Accuracy – (choose all four)

Call TelePA today on 01749 685605