Description of work 

TelePA, an award winning business established in 2004 currently has an opening for an experienced secretary/PA to work in a busy, challenging and dynamic environment.  The ideal candidate should possess wide ranging business knowledge and a keen understanding of the needs of small business owners.

The key task for our team of virtual PAs is to take and manage incoming telephone enquiries on behalf of our diverse client base; working to each indiividual client's brief.  For some of our clients this is as simple as relaying information about the caller and the nature of the call, for others it will involve making outgoing calls, diary management, correspondence and enquiry follow-through. 

The work is challenging and fun, no two calls are the same and the needs of individual callers and clients are very different.  One minute you could be taking a call about an IT fault, the next you could be building the confidence of a caller considering a face lift!

For all our clients TelePA's quality service is a key aspect of their customer experience. 

Knowledge, Skills and Abilities 

• Outstanding verbal and written communication skills
• Ability to listen to complicated information and interpret orally and in writing
• Fast and accurate typing, including the ability to type as you talk
• A strong eye for detail and confidence with numbers

• A thorough understanding of the geography of the UK
• Ability to work effectively in a small, close-knit team
• Ability to build and maintain positive relations with clients and their customers
• Ability to work independently without close supervision
• "Can do" attitude

Training and Experience Requirements

• Five years experience in a busy business support role
• Experience of Microsoft Outlook
• Trained typist, 40 words per minute minimum

Preference:  experience of working with medical and technical information

How to Apply 

TelePA selects applicants for employment based on job-related knowledge, skills and abilities without regard to race, colour, gender, national origin, religion, age, disability or political affiliation.

Initially you should submit your CV, by 4th January 2010 latest, to:

Judith Ludovino, TelePA Ltd, 27 Glastonbury Road, Wells, Somerset. BA5 1TW.

Alternatively email: recruitment@telepa.co.uk

Interviews will be held during the first two weeks of January and you may be asked to attend an interview outside of the usual working hours of 9.00am to 5.30pm