Skip to: main navigation | main content | sitemap | accessibility page

 
 

What is Virtual Reception? is a virtual reception right for my business?

What is a Virtual Reception?

Virtual Reception is highly (or totally) automated, probably the most at risk of becoming completely the preserve of robots within the next few years.

Automated systems will usually offer your caller options such as “press 1 for sales” “press 2 for support” etc.  Most of us actively dislike these mechanised options, but many organisations choose Virtual Reception because computers are much cheaper than people.

The days of a human being at an office front desk may also be limited, with “hologram” virtual receptionists being tested in London.  I’m not joking …. Google it!

Call centres also offer Virtual Telephone Reception, some do a very effective job (some are truly awful) – the costs are generally quite low – £1 to £2 a call, or £0.70 a minute.

Using a Virtual Reception – Traps and Tripwires

Most of us get very frustrated with automated call handling, it is certainly not a route I would choose – people want to speak to people, not machines.  “Your call is very important to us” must be one of the most empty and annoying examples … surely if my call was important you would answer it. 

Standards and skills at call centres vary enormously.  Ask what call answering process they have – and ask to see a copy of it!

When entering a contract for Virtual Reception consider whether the pricing is by the minute or by the number of calls received, or the number of messages forwarded – and which pricing structure is most beneficial to you – and whether there are extras in the small print.

If you aren’t impressed with your Virtual Reception, upgrade to a Virtual PA service.  If you want a system to handle large numbers of calls at a low cost why not explore Virtual Telephony?

For links to more definitions, return to our home page

 

Save

Save

Save

Save

Save

Save

Save

Save

Save

Save

Save

Save

Save