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Phone Power training available NOW

Posted 9th August 2017

Having run two "taster" sessions to check and further refine content, TelePA is ready to deliver a half day "Phone Power" session to mixed groups in any industry.  Call 0117 ...

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CRM = Clunky Record Management?

Posted 30th May 2017

CRM? We've tried ACT (old fashioned and clunky), Salesforce (too expensive), Zoho (truly terrible email management and distribution - poor customer support). Having seriously...

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Phone Power - Telephone Skills Training

Posted 9th May 2017

Why are younger people so reluctant to pick up the office phone?  We are hearing this is a common problem. TelePA believe you can blame technology!  Why?  well modern smar...

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Virtual services reach maturity

Posted 23rd March 2017

Virtual Assistant, Virtual offices, Virtual PAs, ten years ago these terms were NOT in general use, but times change and as a virtual services provider since 2004, TelePA is l...

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TelePA and Zendesk

Posted 19th January 2017

Zendesk has been around for a while, and at TelePA we love it!  A truly smart, easy to use software programme that can take your customer service to the next level.  Talk to...

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TelePA invited to speak at UKSPA conference

Posted 28th September 2015

Judith will be in Plymouth for October's UKSPA (UK Science Park Association) conference.  Science Park managers will hear how providing quality call answering can be a "quic...

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TelePA's sister company wins "Business Communicator of the Year"

Posted 16th June 2015

        From L to R standing - Alex Radzio, Guy Timson, Judith Ludovino (Managing Director), Richard Ryan, Frank Short, Helen Franklin ...

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Nuisance calls escalating - and PPI still largely to blame

Nuisance calls escalating - and PPI still largely to blame

Posted 20th May 2015

Today Ofcom released their "Landline Nuisance Calls Panel" report for 2015.  Compared with 2014 there has been an increase in the proportion of nuisance calls identified as b...

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47% of small business fail to answer the phone

Posted 13th April 2015

Today we publish the shocking results of a national study we commissioned to find out how small businesses across the UK respond to telephone calls.It seems that although busi...

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Telephone reception - a job for the office junior?

Posted 26th March 2015

Why is that many companies allocate the task of "answering the phone and taking a message" to the most junior/least skilled members of the team?  First impressions count!A...

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Hoax call from "Dead Ringers" hits TelePA

Posted 12th September 2014

So PROUD of how Alex handled himself when BBC "Dead Ringers" tested his cool Most of us aren't at our best at 5.20pm on a Friday afternoon.  When Alex took an incoming call ...

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The fastest team in town!

Posted 11th October 2013

TelePA's new home, the Mendip Hub, now has blistering fast broadband. Judith Ludovino commented: Our home town of Wells is beautiful, but in a bit of a time warp, so the fac...

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TelePA - the coolest team in Somerset

Posted 19th July 2013

We believe we are the coolest people in Somerset .... we have air conditioning at our new premises!  Also - lots of natural light, space to stretch out, we can't help but smi...

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TelePA and Mendip Hub organise "Work in Wells Week"

Posted 3rd May 2013

You are invited to choose from eighteen FREE business seminars 13 -17 May.  Friends of TelePA in the beautiful city of Wells have been generous with their time and venues.  ...

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Work in Wells Week 13th - 17th May 2013

Posted 19th March 2013

Work in Wells Week will:  Inspire and educate local people currently working as a freelancers and start ups, highlighting resources that are available to help their busine...

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