Everything you'd expect from a dedicated personal assistant at a fraction of the cost

Q: How can TelePA answer my telephone when I’m out?

A: All telephone companies offer businesses a “call diversion” service.  Using a simple code you can send your incoming calls to a TelePA phone line.  Callers will have no way of knowing the PA answering your call is not sitting in your office.

Q: How does TelePA know who each incoming call is intended for?

A: TelePA provide you with a standard telephone landline number to which you divert your calls.  When this number rings in the TelePA offices, advanced telecommunications equipment tells us that the call is intended for you, so your call will be answered in your company name and the enquiry will be handled appropriately, as instructed by you.

Q: How do I set up call diversion?

A: Call diversion is organised by your telephone service provider.  It is a routine service, is inexpensive and easy to set up.  Once you have the facility on your line you can choose to divert:

• All calls
• Incoming calls received when your line is busy
• Unanswered calls

Q: Does TelePA keep a log of all incoming calls and enquiries handled?

A: Yes. Your enquiries are e-mailed to you as they come in (and also sent to you as a text message if this would be helpful).  At the end of each business day you receive a summary of all the enquiries TelePA have managed on your behalf. 

Q: Many of my incoming calls are from people wanting to make appointments, can you manage these?

A: Yes. Our state-of-the-art, secure “live” diary, email and contact management systems can take the pain and strain out of appointment management.   Talk to us and we’ll explain how it works in detail.

Q: Do I pay for unwanted sales calls from other businesses?

A: No.  You will not be charged for calls that you don’t want to receive – for this reason we ask all our clients to register with the Corporate Telephone Preference Service:  http://www.tpsonline.org.uk/ctps/what/

If the number of cold calls we are receiving on your behalf becomes a problem for us, we’ll let you know.

Q: Can I divert calls from my mobile phone to my TelePA number?

A: Yes – usually. But check with your provider if you are on a Pay As You Go contract.

Q: Can I use an 0800 or 0845 number?

A: Yes. TelePA can help you buy one of these “non geographic” numbers if this would be helpful. 0800 and 0845 numbers can be a useful part of your telecommunications strategy, particularly if you are likely to move premises as your business grows.

Q: If I have a caller diverted to TelePA and a second caller rings, will there be an engaged tone?

A: No.  Using TelePA equipment the second caller will hear the ringing tone, not an engaged signal.  Working in small teams we make sure all calls are answered promptly.

Q: I am doing some advertising and am expecting my telephone line to be very busy for a limited period, can TelePA help me out?

A: Yes. Just give us a call when planning your marketing activity to discuss your requirements and we’ll respond promptly.

Q: Can TelePA look after my calls just for a short period – perhaps when I am taking a holiday?

A: Yes. Our minimum contract is for one month, with no further obligation.  At TelePA we have no need to tie you in to a lengthy contract period because we know that once you’ve experienced our service you’ll appreciate what excellent value it offers and be keen to continue.

Q: What happens if I receive calls out of hours?

A: From 5.30pm until 9am the next morning and during weekends your calls will be diverted to a dedicated voicemail system.  Any messages will be sent to you via email within minutes.  Alternatively you can choose to have out of hours calls diverted to another number - or use a combination of these facilites - our telecoms system is very clever!

Q: Can you transfer calls back to me?

A: Yes. Many of our clients use this facility to make sure they can respond immediately when a particular client calls, or when there is a truly urgent enquiry.

Q: Can you receive faxes on my behalf?

A: Yes. Each fax is charged as a message and forwarded to you via email.

Q: Can TelePA help my business in other ways?

A: Yes.  Talk to us about your requirements and we will do our utmost to help. Many people use us to make appointments, type letters, make travel arrangements, type invoices and even chase outstanding payments.

Q:  How do I pay for TelePA services?

A: For the first month of service we will invoice you – after that we ask you to pay by direct debit.

Q: Can you offer my business a prestigious address for correspondence?

A: Yes.  Talk to us about this.

Call 01749 685600 or visit the contact section for more information